Presenter: Monroe McKay, Weave Communications
Your dental practice is a business. Just as with any business, success requires clear, timely, and accurate communication with both current and prospective patients.
It also requires access to real time patient data. Any dental team member communicating with patients on the telephone should sound like a superstar.
That’s just where a Best In Class telephony solution can make a world of difference.
Monroe McKay is a Senior Business Development Manager for Weave Communications. His flair for customer success, and a passion for improving customer satisfaction has earned him both respect and admiration in the health care field. His fervor for providing doctors with tools to strengthen their customer relationships is remarkable. He’s worked with, and learned from, some of the best educators and consultants in the field. Monroe was instrumental in building his company’s training and support team, turning it into a destination where dentists and their teams receive the resources they need to excel and prosper.
With over 13 years at companies who help dentists, Monroe understands how integral communication is to building a successful practice. He believes that, equipped with the right skills and tools, it is both possible and simple to “wow” patients, both in the office, and on the telephone.
Monroe shows how to apply the valuable lessons each of us has learned as consumers ourselves, to our own practice. How the front office team is an essential part of the customer experience. Most successful practices use software to enhance the customer experience