One Mind Health of Glen Allen, VA hosted AIM President Daniel A. ‘Danny’ Bobrow (MBA, Finance, MBA Marketing) as he delivered his presentation on telephone skills mastery entitled:
All MVPs Know Their Box Scores
Key points delivered included:
- Measuring and Monitoring Team and Team Member “Batting Average”
- Quantifying the lost production owing to the “Performance Gap”
- Actionable Steps for Mastering The Art of First Impressions.