Call answered after two rings (okay)
Pay attention to your pacing with and listening to callers.
This call handler needs to allow time for callers to complete their sentences, so they not only know they are heard, but feel respected.
Interrupting a caller in mid sentence suggests impatience.
Avoid imparting less than positive news e.g. “out of your pocket” “offer is only valid in absence of gum disease” “the exam and xrays may be an extra charge” and the like. They only serve to give the new patient reasons to not keep their appointment.
The call handler did end with a bit of enthusiasm, which is always nice.