AIM Dental Marketing

December Call Analysis & Recommendations

No comments

The phone took six rings to be answered. This is because the call was forwarded to a Team Member’s cell phone, which is laudable. However, if this is part of the practice’s communication protocol, the Team should expect to indeed receive, and professionally handle practice calls. Fortunately, the call handler has a relationship with the caller. Had this been a prospective patient call, the outcome may have been quite different.

Daniel BobrowDecember Call Analysis & Recommendations