CDS To Host Daniel Bobrow at 2018 Midwinter Meeting
Drawing upon 28 years experience, the speaker will guide attendees through the process of making a good first impression, from initial phone call to the enrolled new patient. Key lecture points include: establishing rapport, conveying empathy, exuding enthusiasm and confidence, the art and science of questioning and listening, handling “price shopper,” insurance and second opinion calls.
- Understand and quantify the value of enhanced call handling skills for sustained practice growth
- Master the skills to self-coach and coach others to become master telephone communicators
by Daniel A. ‘Danny’ Bobrow
Aim for practice success today.
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